For enterprise clients, we guarantee a 99.99% uptime SLA. In the event of a service disruption exceeding this threshold, service credits are automatically applied to your account for the subsequent billing cycle.
If you suspect a security breach or critical system failure, please use the Emergency Direct Line provided in your client onboarding packet, or email emergency@aimsportal.com. This triggers a P1 alert to our on-call engineering team.
Standard revisions for design and motion graphics are processed within 24 to 48 business hours. Complex 3D rendering revisions may take up to 72 hours, which will be communicated by your account manager.
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